Paw & Heart

We currently offer free shipping on all orders.​

The scope of delivery is limited to Hong Kong and Macau.

International shipping warehouse addresses are not accepted.​

If we are unable to contact you for two consecutive delivery attempts, your order will automatically be cancelled, and your payment will be refunded to your account.​

Return / exchange without quality issues

For Products purchased at the Website, you can apply for a return / exchange within fourteen (14) calendar days from the date of receipt of the Products (based on the date of receipt on the logistics document). Please note that only one return/exchange request can be made per each order. Unless there is product quality problem, all products are only allowed to be exchanged or returned once per each transaction, and such exchange must be a product of the same style and in the same colour.

Please note that we only accept returns / exchanges if the returned / exchanged Products meet the "Return / Exchange Conditions" and do not belong to the "Return / Exchange Exclusions”described below.